Return & Refund Policy
1. Introduction
At Fresh Faves Shop, accessible from freshfavesshop.com, we aim to provide a smooth and satisfying shopping experience. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.
2. Eligibility for Returns
Customers may request a return within 7 days of receiving their order. To be eligible, the product must be unused, in its original condition, and returned with all packaging, tags, and accessories intact. Proof of purchase is required.
3. Non-Returnable Items
Certain products are not eligible for return, including personal care items, perishable goods, intimate products, gift cards, and items marked as non-returnable or final sale.
4. Return Process
To initiate a return, customers must contact us at contact@freshfavesshop.com with their order details. Once approved, return instructions will be provided. Customers are responsible for securely packaging the item before sending it back.
5. Refund Process
After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5 to 10 business days.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us for further assistance.
7. Exchanges
Exchanges are only applicable for defective, damaged, or incorrect items. Customers must report such issues within 48 hours of delivery with proper evidence to be eligible for an exchange.
8. Shipping Costs
Return shipping costs may be the responsibility of the customer unless the return is due to our error, such as incorrect or defective items. In such cases, Fresh Faves Shop will cover the shipping charges.
9. Order Cancellation
Orders can be canceled before they are shipped. Once the order has been dispatched, cancellation is not possible, and the return process must be followed.
10. Policy Updates
Fresh Faves Shop reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page.
11. Contact Information
For any questions or concerns regarding returns or refunds, please contact us:
Email: contact@freshfavesshop.com